TERMS & CONDITIONS
Last updated: May 2026
1. GENERAL
By placing an order with SugarBae, you agree to these terms and conditions. SugarBae reserves the right to update these terms at any time without prior notice.
2. ORDERS & PAYMENT
All orders are subject to availability. Payment is accepted via cash on collection or other methods displayed at checkout. Prices are inclusive of VAT where applicable. Please note that for any orders totaling £30 or more, a deposit is required at the time of ordering.
3. COLLECTION & PICK-UP
Orders placed online are for collection only. Please collect your order within the specified time window. SugarBae cannot be held responsible for uncollected orders.
4. ALLERGENS & DIETARY
Please refer to our Allergen Info page for full details on allergens. It is the customer's responsibility to inform us of any allergies or dietary requirements before ordering. SugarBae cannot guarantee a completely allergen-free environment.
5. REFUNDS & CANCELLATIONS
Once an order has been confirmed and preparation has begun, we are unable to offer refunds or cancellations. If your order required a deposit (for orders of £30 or more) and you fail to collect it or attempt to cancel after preparation has started, the deposit is strictly non-refundable. This retained deposit covers the direct and genuine costs of the ingredients used and the time allocated by our staff. If there is an issue with your order, please speak to a member of staff at the time of collection.
6. PRODUCT AVAILABILITY
All products are subject to daily availability. In the event a product becomes unavailable after your order is placed, we will contact you to offer an alternative or refund.
7. PRIVACY
Any personal information you provide is used solely to process your order and will not be shared with third parties. Please see our Privacy Policy for more details.
8. CONTACT
If you have any questions or concerns, please contact us at hello@sugarbae.co.uk or visit us in store.
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